Gladly

Create Customer

Create a customer profile

Get Customer

Retrieve a customer profile by id

Find Customers

List customers matching an email or phone number

Update Customer

Update a customer profile

List Conversations for Customer

List conversations belonging to a customer

Create Customer Item

Create an item on a customer, starting or adding to a conversation

Add Conversation Note

Add an internal note to a conversation

Reply to Conversation Item

Reply to a customer message on a conversation

Create Task

Create a task not tied to a customer

Create Customer Task

Create a task on a customer

List Tasks

List tasks across the organization

Update Task

Update a task, for example to resolve or reassign it

Create Webhook

Create a trigger subscription for the organization

List Webhooks

List the trigger subscriptions registered for the organization

Delete Webhook

Delete a trigger subscription

Customer Profile Created

Fires when a customer profile is created

Conversation Created

Fires when a conversation is created

Conversation Closed

Fires when a conversation is closed