Gorgias

Create Ticket

Create a support ticket from a customer email and message

List Tickets

List support tickets, optionally filtered by customer

Get Ticket

Retrieve a single ticket by id

Update Ticket

Update a ticket's status, priority, subject, or external id

Delete Ticket

Delete a ticket permanently

Create Message

Add a message or internal note to a ticket

List Ticket Messages

List the messages in a ticket's conversation

List All Messages

List messages across all tickets

Add Ticket Tags

Add tags to a ticket by name, creating any that do not exist

List Ticket Tags

List the tags currently on a ticket

Create Customer

Create a customer record

List Customers

List customers, optionally filtered by email or name

Get Customer

Retrieve a single customer by id

Update Customer

Update a customer's contact details

Ticket Created

Fires when a support ticket is created

Ticket Updated

Fires when a ticket is updated

Ticket Message Created

Fires when a message is added to a ticket

Ticket Status Updated

Fires when a ticket's status changes

Ticket Assignment Updated

Fires when a ticket's assignee changes

Ticket Handed Over

Fires when a ticket is handed over to an agent